FAQ

Orders & Shipping

Where do you ship?
We currently ship within Canada, the United States and the United Kingdom.

How long will my order take to arrive?
Orders typically ship within 3-5 business days. Delivery times vary based on your location and shipping method. Canada & United States deliver within 7-10 business days. United Kingdom can take up to 4 weeks. 

Do you offer free shipping?
We offer free shipping on orders over $170 and up.

Can I track my order?
Yes! You’ll receive a tracking link via email once your order has shipped.

Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items with tags attached.

How do I start a return or exchange?
Email us at info@hayeaveco.com with your order number to begin the process.

Sizing & Fit

Are your styles true to size?
Yes, but if you’re between sizes, we recommend sizing up for a more relaxed fit.

Product & Fabric Info

What fabrics do you use?
We use high-performance, sustainable fabrics—like PowerForm™ and FlexLite™—designed for stretch, comfort, and durability.

How should I care for my garments?
Machine wash cold with like colors, hang to dry, and iron on low if needed.

Discounts & Emails

How do I use my welcome discount?
Enter your code at checkout—it will apply automatically.

I didn’t receive my discount email. What should I do?
Check your spam or promotions folder. Still nothing? Reach out and we’ll help.